Refund policy

We want you to love your purchase! If you are not completely satisfied with your order, we are here to help. We offer a straightforward 30-day return policy, giving you ample time to request a return after receiving your item.

⏱️ 30-Day Return Window

To be eligible for a return, you must contact us within 30 days of receiving your package. Items sent back to us without first requesting a return will not be accepted.

📋 Eligibility & Return Conditions

To ensure a smooth refund process, please make sure your items meet the following criteria:

  • The item must be in its original packaging, unused, unwashed, and in the same pristine condition that you received it.

  • It must include all tags, accessories, and documentation that came with the product.

  • You must provide a receipt or proof of purchase.

📦 Return Shipping & Labels

  • Return Shipping Costs: Please note that the buyer is responsible for purchasing and providing their own return shipping label. Shipping costs are non-refundable.

  • Recommendation: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and a refund cannot be processed if the package is lost in transit.

💬 How to Initiate a Return

Starting a return is quick and easy. Simply message our support team directly on WhatsApp, and we will guide you through the next steps and provide the correct return address:

Please include your Order Number and the Name used for the purchase in your message so we can assist you faster.

💰 Processing Your Refund

Once we receive and inspect your returned item, we will notify you via email or WhatsApp regarding the approval or rejection of your refund.

If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 1–2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.